Privacy Policy
This policy explains how Cool Stack Technologies Private Limited ("we", "us"), which operates the brand Umrah Services Online, handles your personal data when you use our website, contact us, or message us on WhatsApp.
1. Information we collect
- Contact details: your name, WhatsApp phone number, and email address.
- Messages: the content of messages, photos, documents and other files you send us on WhatsApp, along with timestamps and delivery status.
- Booking information: details you share so we can arrange services for you, such as travel dates, number of travellers, preferences and payment confirmations.
- Website data: basic technical information such as browser type and pages visited .
Please do not send sensitive documents, such as passport scans, unless we have asked for them for a specific booking.
2. How we use your information
- To reply to your enquiries and provide the services you request.
- To send booking confirmations, updates and service notifications.
- To send promotional messages only where you have agreed to receive them. You can opt out at any time.
- To keep records, prevent fraud and meet legal obligations.
- To improve our services and the quality of our customer support.
We may use automated tools, including AI-assisted software, to help respond to your messages. A person may review conversations to resolve issues and improve our service. We do not sell your messages or use them to train third-party AI models.
3. WhatsApp and Meta
We communicate with you through the WhatsApp Business Platform, which is provided by Meta. When you message us, Meta processes your messages and related data to deliver them. Meta's handling of your data is governed by the WhatsApp Privacy Policy. We do not control how Meta uses the data it receives.
4. Who we share information with
We do not sell your personal data. We share it only with:
- Service providers that help us operate, such as cloud hosting providers and messaging platforms, who may process data only on our instructions.
- Travel partners such as hotels, transport providers and visa or ticketing agents, where needed to fulfil your booking.
- Authorities or advisers where the law requires it, or to protect our rights.
5. How long we keep your data
We keep your messages and contact details for 12 months after our last interaction with you, and then delete or anonymise them.
Some records are kept longer only where the law requires it. These include invoices and accounting records, which we keep for the period required by tax and company law, and security logs. Where we keep data for these reasons, we use it only for that purpose.
6. Security
We use reasonable technical and organisational measures to protect your data, including encrypted connections and restricted access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Your rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023 where it applies, you may ask us to:
- tell you what personal data we hold about you;
- correct information that is inaccurate;
- delete your data;
- stop sending you promotional messages or withdraw consent you have given.
8. Deleting your data
To have your data deleted, email privacy@coolstack.tech from the address we hold for you, or message us on WhatsApp with the words "delete my data". We may need to confirm your identity first. We will respond within 30 days. We may keep limited records where the law requires it.
9. Children
Our services are not directed at children under 18, and we do not knowingly collect their personal data. If you believe a child has given us data, contact us and we will delete it.
10. Transfers outside your country
Our providers, including WhatsApp and cloud hosts, may process data in other countries. Where this happens, we take steps to make sure your data stays protected.
11. Changes to this policy
We may update this policy from time to time. The effective date above shows when it last changed. Continuing to use our services after an update means you accept the revised policy.
12. Contact us
Cool Stack Technologies Private Limited
22/48, Dasigam Vaari Veedhi
Batchupet, Machilipatnam
Krishna Dt., Andhra Pradesh 521 001
Email: privacy@coolstack.tech